TERMS AND CONDITIONS

Terms of service

The following terms and conditions govern your access to our website and the sale by Burban.gr to the buyer. By placing an order to our website, it is considered that you have read, understood and agreed our Terms & Conditions. Please read these Terms carefully and contact us if you have any questions or something is not accepted by you before placing your order.

 

Prices

All prices are retail prices and are stated in euros. Displayed prices Include Greek VAT. Retail prices are subject to changes without any prior notice. Please be aware that Burban.gr will not be responsible for any taxes, duties and other customs related fees for countries outside European Union or Countries without free trade agreements. Because of the fact that customs policies vary by country, we are not in the position to be aware of those charges, therefore we suggest that you seek the advice of your local customs office for additional information about import procedures in order to avoid unexpected surcharges upon delivery. Official prices are the prices stated in Burban.gr. We are not responsible for price differences stated in retail stores or in markets outside our authority.

 

Secure payments

The following type of payments are accepted by our company

  • Credit card – We accept most credit cards; if for any reason you cannot complete your payment please contact us at support@burban.gr
  • PayPal
  • Cash on Delivery (only for Greek shipments) with 2,00 € additional cost

Burban.gr encrypts all your card information using SSL (Secure Socket Layer) protocol. Unauthorized persons will not be able to view your card number or any other information related to your data during the transaction. The total cost of your items along with shipping fees, as displayed on your cart, will be billed to your credit card. We may request further information from a buyer for keeping our security level high in case we suspect a fraudulent order.

 

Intellectual property

All images, trademarks, artworks, graphics and design dress patterns illustrated in our website are protected by copyright.
Therefore, pursuant to the provisions of the Code of Intellectual Property, any reproduction or use of our copyrighted material in whatever form without the prior written consent of the owner will result in prosecution.

Applicable law

This contract is subject to Greek law. The contract language is Greek. Any dispute arising in connection with the application or interpretation of this Agreement shall be submitted to the Greek courts.

 

Shipping

Domestic shipping (GR) takes 1-2 working days

Domestic shipping -Remote areas (GR) 2-4 working Days

European delivery (EU) 2-4 working days

International Shipping (WW) delivery period depends on your Country Zone (see at check out)

In case you are interested in a faster delivery service you can contact us at support@burban.gr

 

Domestic shipping (Greece)

Domestic deliveries are handled by Geniki Taxydromiki using track and trace service, while in some remote areas responsible for the delivery could be Elta Courier.

All domestic shippings are free of charge.

Orders placed up until 16:00 are dispatched on the same day.

 

EU shipping

All deliveries are handled by TNT-FEDEX using track and trace service.

Cost of delivery is calculated in your cart upon checkout and it depends on the zone your country belongs to.

Orders placed up until 15:00 are dispatched on the same day.

 

International shipping

All deliveries are handled by TNT-FEDEX using track and trace service.

Cost of delivery is calculated in your cart upon checkout and it depends on the zone your country belongs to.

Orders placed up until 15:00 are dispatched on the same day.

 

For deliveries outside EU you may be responsible for import duties and taxes. We suggest that you seek the advice of your local customs office for additional information in order to avoid unexpected surcharges upon the delivery. Please note that delivery charges in your cart do not include import costs and related fees that may be applied when the goods reach your country.

 

Shipping terms

Please note the following important terms:

Burban.gr is not responsible for non deliveries if an incorrect or incomplete address is provided. The correct and complete address, contact information and special notes should be provided by the customer. Burban.gr will not be responsible for failed or non deliveries in the case of  the customer’s absence from the address provided, deliveries to unauthorized persons or missing packages after confirmed delivery.

Burban.gr is not responsible for any packages remaining or being returned from Customs in any country. As mentioned above, for deliveries outside EU, because of the fact that customs policies vary by country, we are not in the position to be aware of those charges. We suggest that you seek the advice of your local customs office for additional information in order to avoid unexpected surcharges upon delivery. Please note that delivery charges in your cart do not include import costs and related fees that may be applied when the goods reach your country . Thus, if the products are returned from Customs for any reason, Burban.gr will only provide a refund of the product cost (not the shipping costs) when the products arrive back to our premises and are in good condition for resale.

Burban.gr will not be responsible for any courier delays. All delivery estimates are based upon Working days. In case you are interested in a faster delivery service you can contact us at support@burban.gr

 

Returns and repairs

Burban.gr is responsible for accepting returns and repairs only for products purchased from our website. We are not responsible for repairing and replacing products purchased from sellers or resellers or any other markets (flee markets, second hand markets, etc.). In that case you have to address the seller since it is the sellers responsibility to determine if they will accept or replace said product. We are not in the position to know of the sales conditions (almost new, second hand, etc.) of our products outside our authority and therefore we strongly recommend that you always ask for an invoice or a receipt in items purchased in order to have a proof of your purchase. If an affiliate seller asks us for a repair on behalf of you, we will only procced if an invoice or a receipt exists and is included in the shipment. We will not accept any returns or repairs from non-affiliate sellers or items not purchased from our website.

 

Returns

Right of withdrawal

Products purchased from Burban.gr have a 14 day return period from the date the product is received by the customer. If for any reason you are unsatisfied with your purchase, please fill in the return form and ship the goods in their original condition (unused) along with the invoice. Only after the returned items have been received and approved by Burban.gr will the amount of the purchase price be refunded to the purchaser’s account. Please note that items that will not be approved when received will not be refunded, so make sure that the condition of returned goods is the same as when you received them. Burban.gr will not accept back items that have been used and are not in their original condition. We will notify you about the process and ask you for an account in order to proceed with the refund. Note that refunds will be made within 30 days from receiving your account details. Please also note that in this case, only the cost of the product will be refunded. Cost of delivery or any other cost (Cash on delivery, PayPal fees, Import taxes, customs, duties,etc) will not be refunded. It is the sender’s responsinility to pay for the return shipping expenses, thus, we recommend that you use a courier service to ship the goods (door to door and track and trace service) in order to be able to track the shipment. In case the products do not arrive at our company we are not responsible for collecting them from any other location. Returned products are the sender’s responsibility until it reaches us. Please note that we do not accept packages sent by COD (Cash on Delivery).

 

Procedure:


1.Fill in the Return Form with the following information:

Order Number

Purchaser’s Name

Reason for Return

 

2. Ship the returned product(s) to Burban together with:

Completed Return Form

Original Invoice

 

Repairs

If a product malfunction occurs within the 14 days timeframe, Burban.gr is responsible for repairing, replacing or refunding the amount paid for the purchased item. Please send us an email at support@burban.gr with the information described below and ship the product(s) to our warehouse including the original invoice. We will examine your claim and determine if the malfuction is due to: Natural Wear and Tear, improper use, or damage unrelated to production or quality, in which case we will not replace or repair. We retain the right to decide whether the product can or cannot be repaired. If repair is applicable, we will offer a repair or a replacement and we will inform you about our decision within 3 to 5 working days after receiving the goods.

Procedure:

Send us an email directly to support@burban.gr with the following information:

Order Number

Purchaser’s Name

A photo of the problem, if possible, and any other relevant details you might want to include

Ship the goods along with the original invoice to our address

 

Defective products

In the unfortunate event that you will receive a defective product, Burban.gr accepts the responsibility for any incorrect, damaged or otherwise defective products shipped and will replace or refund said products if notified within 2 days after the order is received. Therefore, we do suggest that you check your goods immediately once received.

Please contact us via email or phone to inform us of any product issues, or in case you have any complaints about our products or our services.

 

Cancelling Orders

Any order that has not been shipped can be cancelled without any charge by contacting us via e-mail or telephone. Only orders that have not yet been shipped can be cancelled without a charge. Once your order is shipped, you will be notified by us via email to the email address you provided us with during your order.

If you have paid online for your order, please contact us after the cancellation to give us the details of your bank account or Paypal account for the refund (minus any bank costs). The refund will be made within 30 days from our notification of the cancellation.

For cancelling orders contact us at support@burban.gr

 

Privacy Policy

We take your privacy very seriously. We follow industry standard protection procedures to ensure your personal information is secure. All personal data is stored on our secure server protected by a firewall. Your credit card information is encrypted using secure socket layer technology (SSL).

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you via email that the privacy policy has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If you would like to: access, correct or delete any personal information we have about you, contact us at  support@burban.gr

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you if necessary
Screen our orders for potential risk or fraud
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

WHAT ARE COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. Read more about cookies (and other similar tracking technologies) and how we use the data collected through these technologies, in our Privacy Policy.
How long will cookies remain on my computer or mobile device?
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. See the section below on how to control cookies for more information on removing them before they expire.
How to control cookies
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us support@burban.gr.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information could be transferred outside of Europe, including Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@burban.gr or by mail using the address provided below:

Burban
Agiou Rafael 5A
Leukonas Serres 62100
Greece